Frequently Asked Questions
What sizes do you offer?
We offer a variety of sizes for babies and toddlers ranging from newborn to 4T. To find the perfect fit for your little one, please refer to our size chart available on each product page. If you're unsure about sizing, feel free to contact us for advice!
How do I care for my Paper Skies baby clothing?
Our baby clothes are made with soft, high-quality fabrics that are easy to care for. We recommend washing all items in cold water with like colors, and lay flat to dry or tumble dry on low. Always check the care label for specific instructions, as some styles may have unique fabric care requirements.
Can I customize or personalize my order?
At this time, we do not offer customization or personalization for our clothing. However, we’re always looking for ways to improve our offerings, so stay tuned for future updates!
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we are exploring this option for the future. For now, feel free to add a personalized message to your order, and we’ll include it in your package!
What Payment Methods Are Accepted?
We accept a variety of payment options for your convenience, including:
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
Google Pay
All transactions are processed securely to protect your payment details.
Do you offer gift cards?
Yes! We offer digital gift cards in a range of denominations. They can be used online at checkout and make the perfect gift for baby showers, birthdays, or any special occasion. You can purchase gift cards directly from our website.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can also log into your account on our website to view your order status.
How long will it take to receive my order?
We aim to process and ship your order within 2-3 business days. Delivery times vary based on your location and the shipping method you choose at checkout:
Standard shipping: 5-7 business days
Expedited shipping: 2-3 business days
Currently, we do not offer international shipping.
Who should I to contact if I have any queries?
If you have any questions or need assistance, our customer service team is happy to help! You can reach us via:
Email: hello@paperskiesbaby.com
Phone: +1 669-609-0037
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM
How Can I Cancel Or Change My Order?
We try to process orders as quickly as possible, so once your order is placed, we are unable to modify or cancel it. However, if you need to make a change, please contact us at hello@paperskiesbaby.com as soon as possible, and we will do our best to assist you.
What is your return and exchange policy?
We want you to love your Paper Skies purchase! If for any reason you're not satisfied, we offer returns and exchanges within 30 days of receiving your order. Items must be in new, unused condition with tags attached. For full details, visit our [Returns & Exchanges page].
I’ve received a damaged or defective item. What should I do?
We’re truly sorry if your order arrived damaged or defective. Please reach out to us immediately at hello@paperskiesbaby.com with your order number and a photo of the damaged item. We’ll assist you in getting a replacement or issuing a refund, depending on your preference.
Do you offer wholesale or collaborations?
We do offer wholesale opportunities! If you're interested in partnering with us or discussing a collaboration, please contact us at hello@paperskiesbaby.com, and we’ll be happy to explore the possibilities.
Thank you for choosing Paper Skies! We're thrilled to be part of your baby’s journey, and we’re always here to assist you.